ABC Fitness · 3 hours ago
Customer Success Manager
Remote, United States
Full-time
Remote
New Grad, Entry Level
$46K/yr - $49K/yr
0+ years exp
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Responsibilities
Generating high retention in a portfolio of customers by driving product adoption, engaging key stakeholders and using a consultative value driven approach to manage and mitigate potential risks.
Drive improved results for KPIs including time to onboard, # of customers onboarded, retention, client engagement & product adoption.
Collaborate with the Technical Implementation team to ensure successful migration of customer data during the onboarding phase of the journey. Supporting with communication and stakeholder engagement throughout.
Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
Identify optimization opportunities for customer touchpoints to ensure we are delivering a great experience at every step of the post-sale journey.
Partner with Enablement & Product Marketing to manage all customer training materials, adapting to new product releases and drive internal process improvements.
Work with management to create feedback loops, ensure alignment and drive optimization between customer success and other departments.
Qualification
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Required
Bachelor’s degree with evidence of high achievement in academics and extracurriculars.
0-2 years’ experience in SaaS Onboarding, Account Management or Customer Success
Prior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) with performance and retention based KPIs.
Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders.
Outstanding organizational, scheduling and time management skills.
High EQ/interpersonal skills in working with diverse stakeholders and a willingness to strive for positive customer outcomes.
Coachable, self-motivated, curious and resilient
A natural desire to build meaningful partnerships and seek out solutions for customers.
Preferred
Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio.
If you have previously managed a portfolio of customers with retention or expansion KPIs, that would be a huge plus.
Finally, prior supervisory or management experience would be fantastic as we are always looking for the next wave of leaders in our organization!
Benefits
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
Company
ABC Fitness
With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-08Acquired
Leadership Team
Bob Whisnant
CFO
Jill Dozier
COO
Company data provided by crunchbase
