200+ applicants
ACU-Serve Corp. · 2 days ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesCRMInformation Technology
Insider Connection @ACU-Serve Corp.
Responsibilities
Work as the lead point of contact for all matters specific to a client account
Manage a team of Account Managers and AR Specialists with emphasis on: (Collector efficiency, Invoice Touches, PTO Requests, new employee and annual reviews, Corrective Action Plans)
Maintain and build strong, long-lasting relationships
Assist with challenging client requests or issues escalations as needed
Identify new business opportunities with existing clients
Solicit employee feedback and respond timely
Identify and address problems and opportunities for the company
Achieve and maintain standard levels of service o AR over 90 <15% o Write offs <7% o Collections >90%
Ensure client work is completed on time
Determine company needs and connect departments or groups to work together to solve problems
Collaborate with executive leadership for onboarding of new clients and projects
Collaborate with team members to ensure seamless business execution, reinforce positive morale, and uphold company values
Consult with trainers, other managers, and executive leadership
Pro-actively solve problems and provide timely resolution to ensure minimal impact on the company and its clients
Work on multiple projects simultaneously and adapt to changing priorities Meet multiple project deadlines while maintaining accuracy and attention to detail
Display commitment to quality service through appropriate follow-through, urgency, and persistence
Help promote a company culture that encourages top performance and high morale
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Proven work experience as a Senior AR Specialist, Account Manager or other lead role
3 years' experience with Durable Medical Equipment, DME
Demonstrate the ability to communicate, present and influence leadership at all levels of an organization, including executive level
Experience delivering client-focused solutions to customer needs
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Claims, Clarity and Smartsheet
Strict adherence to company philosophy/mission statement/vision and goals
Excellent interpersonal skills and communication with all levels of management and employees
Critical thinker who can analyze situations and make decisions that support company goals and help to solve problems
Company
ACU-Serve Corp.
ACU-Serve Corp. is an outsourcing company offering HME, DME, infusion outsourcing, and auditing services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lovell Minnick Partners
2023-10-19Private Equity· Undisclosed
Recent News
Company data provided by crunchbase
