Airlock Digital · 3 days ago

Customer Success Manager

Portland, OR

Full-time

Hybrid

Mid Level

$130K/yr - $140K/yr

3+ years exp

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Information TechnologySoftware

Hiring Manager

Deb Sparrow

Insider Connection @Airlock Digital

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Guide new managed customers through onboarding to ensure successful implementation and adoption of the Airlock Digital product.

Collaborate with customers to define their business objectives and align them with Airlock Digital software solutions.

Develop strategies to drive maximum value from our solutions based on customer desired outcomes.

Identify unmet needs and customer pain points to feed into our product roadmap.

Serve as primary day-to-day customer contact and strategic partner for key customers.

Develop and maintain strong relationships with key stakeholders within customer organizations.

Expand revenue in accounts through up-sell and cross-sell activities.

Occasional travel required for conferences, customer events, or visits to support role responsibilities effectively.

Qualification

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CybersecurityEndpoint SecurityEnterprise Accounts ManagementSoftware SolutionsStakeholder InfluenceTechnical ProficiencyUS Work Rights VerificationCriminal Background CheckProblem SolvingCustomer ServiceCommunicationInterpersonal SkillsStrategic ThinkingResults Driven

Required

+3 years’ experience in a comparable role, preferably in Cybersecurity.

Ability to demonstrate a deep understanding of Endpoint cybersecurity products and services, to effectively communicate value to customers.

Passionate about IT/cybersecurity and motivated by continual learning and improvement.

Possesses an exceptional customer service ethic and is a proactive problem solver.

Demonstrated ability to manage and grow large enterprise accounts, achieving exceptional customer satisfaction and business outcomes.

Strong strategic thinking and problem-solving skills in navigating complex customer environments.

Excellent communication and interpersonal skills, with the ability to influence stakeholders at all organizational levels.

Results-driven mindset focused on driving customer success and achieving business goals, with technical proficiency in understanding and articulating software solutions.

Applicants will need to have unrestricted rights to work in the United States to be eligible for this role (which will be verified via eVerify as part of our processes).

Successful applicants will need to be willing to obtain a Criminal Background Check as part of the final stages of our recruitment process.