200+ applicants

Company

Aligned Data Centers · 8 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $120K/yr

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Information ServicesInformation Technology

Growth Opportunities

Hiring Manager

Chris Dove Jr 🕊

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Responsibilities

Develop and implement a customer strategy plan to support Aligned customers

Retain existing customers and assist with customer expansions.

Oversee and orchestrate all aspects of service delivery on assigned customer base leveraging internal and external partners and resources

Establish relationships and build partnerships with internal stakeholders and vendor/carrier partners resulting in best-in-class service delivery to customers

Develop business relationship strategies and other projects for customers

Develop a cadence for regular business reviews

Assist with implementation, on-boarding new customers and managing escalations

Understand each customer's business and build a business strategy to support their needs

Act as trusted advisors to both internal and external customers from the beginning through onboarding, project success, and renewals.

Through confident communications, present to customers demonstrating expert knowledge of all services and capabilities

Establish and maintain trust with customers by consistently providing superior service, meeting all deadlines, and delivering as promised

Liaison between accounting, legal, sales and operations

ServiceNow Portal SME, customer training and voice of the customer

Qualification

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ServiceNow

Required

Bachelor’s Degree in Business or related field or equivalent business experience

High degree of independent decision-making authority

Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon (strong proficiency using ServiceNow)

Able to pick up quickly and communicate Aligned’s unique product offerings and services to support customer needs

Able to demonstrate critical thinking skills needed to provide solutions for customer needs and issues

Company

Aligned Data Centers

Aligned Data Centers is a leading technology infrastructure company offering innovative, sustainable, and adaptive Scale Data Centers and Build-to-Scale solutions for global hyperscale and enterprise customers

Founded in 2015