Alloy Automation · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Be responsible for the end-to-end experience of customers

Work closely with accounts from onboarding through identifying new use cases and integrations

Educate on platform usage and technical nuances around building integrations

Work across revenue and product teams as a technical liaison for accounts

Ensure successful launch and growth of Alloy's impact on customers' businesses

Create a feedback loop into the product team and shape the platform's future

Expand footprint into accounts, learn about their business, and support their success through the platform and services

Qualification

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Frontend developmentBackend developmentConsultingProject managementData analysisIntegration buildingProblem-solvingHard-workingOrganized communicationBusiness acumenAnalyticalExcited

Required

5 years in a similar customer-facing role or background in other technical roles like solutions architect, technical consultant, etc.

Familiar with technical frontend and backend development concepts in order to consult with and educate customers on our platform

Ability to identify and address technical concerns and provide solutions during interactions with customers since you’ll be working closely with their engineers and technical personas)

Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record

Excellent business acumen, to dig into your customer’s business objectives and implement plans to leverage more of our platform and services

Data driven and analytical, leveraging reports and insights around product usage to drive conversations around building more and more integrations

Are excited to join a startup and are ready to take responsibility for building a function from the ground up