Altrata · 2 days ago

Customer Success Manager

Little Ferry, NJ

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Information ServicesSoftware

Insider Connection @Altrata

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Engage with clients in a consultative and consistent manner(e.g. quarterly business reviews, roadmap presentations, and product training)

Nurture relationships within your portfolio of strategic customers By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, usage, adoption, product issues

Educate and train the client users on the best ways to utilize our products and features. You’ll build success plans to follow data-driven approaches and measure progress based on KPIs

Analyze product usage data proactively to take necessary actions to improve product adoption and reduce churn

Co-creating impact plans with the Account Manager with definite success metrics and engagement strategies

Evangelize and guide customers to implement improvements

Develop creative solutions in collaboration with your Account Manager to discover opportunities for growth and drive net expansion

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise Customer SupportSAAS Product SupportData AnalysisBusiness Case DevelopmentProject ManagementKPIsProblem-SolvingCommunicationPresentationInfluencingTeam PlayerCustomer-Centric MindsetOrganizedDisciplinedSalesforceGrooveFreshDesk