anecdotes · 6 hours ago

Customer Success Manager

New York, NY

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

ComplianceCyber Security

Insider Connection @anecdotes

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support.

Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner

Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization.

Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required.

Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services.

Monitor client health, mitigate risks, and strategize to ensure high retention rates, working towards renewal of contracts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementGRC ComplianceCompliance RegulationsRetention TargetsCompliance SoftwareRisk Management PracticesEnglish - Native