46 applicants

Company

Original Job Post

Apixio · 2 days ago

Customer Success Manager

San Diego, CA

Full-time

Hybrid

Mid Level

$100K/yr - $140K/yr

3+ years exp

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Responsibilities

Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support.

Manage coordination, tracking and reporting of all things related to customer projects.

Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.

Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).

Own customer operations project management processes, tools, reference materials and cross functional usage.

Monitor project status and success throughout the entire project lifecycle.

Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.

Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.

Identify, define and execute process improvements in line with department needs and organizational goals.

Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementHealthcare Data SystemsData FormatsHealthcare Industry KnowledgePayment ModelsRisk AdjustmentMedical CodingPhysician WorkflowElectronic Health Record SystemsAdvanced Excel SkillsVlookupPivot TablesSQL QueriesProblem-SolvingCommunicationClient relationship managementStartup experienceCollaborationCuriosityRespectful demeanorDetail-orientedSelf-starterTeam playerDesire to learnInnovativeRapport-buildingMeeting leadershipPrioritization

Required

3+ years project management experience

Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level

BS degree in business, technology or related field

Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful

Excellent written and oral communication skills

Preferred

Strong bias for action and collaboration and well developed sense of urgency

Strong curiosity and ability to correlate data from many sources

Professional and respectful demeanor in a relaxed work environment

Detail oriented, self‐starter with proven track record of execution and results

Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment

Advanced presentation skills; comfortable presenting to multiple audiences

Ability to establish rapport with multiple client stakeholders

Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.

Demonstrated ability to conceptualize, manage and prioritize multiple projects

Prior startup experience a plus

Benefits

Medical, Dental, and Vision Insurance

FSA

401k with company matching up to 4%

Generous vacation policy

Remote-first & hybrid work philosophies

A hybrid work schedule (2 days in office & 3 days work from home)

Subsidized gym membership

Catered, free lunches

Parties, picnics, and wine-downs

Free parking

Company

Apixio

Glassdoor

4.0

Connected Care Platform at the intersection of health plans and providers

Founded in 2009

San Mateo, California, USA

201-500 employees

http://www.apixio.com

H1B Sponsorship

Apixio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (9)

2022 (10)

2021 (11)

2020 (5)