188 applicants

Company

AppTweak · 14 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $130K/yr

2+ years exp

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Responsibilities

Enhance Product Adoption.

Engage proactively with clients to ensure they are fully leveraging AppTweak’s platform, optimizing their ASO and ASA efforts to meet strategic goals.

Identify areas for increased adoption and work with internal resources to drive ongoing client engagement.

Be the ASO/ASA Expert.

Act as a knowledgeable resource for clients and internal stakeholders on AppTweak’s platform, ASO, ASA, and app store marketing.

Stay updated on trends and best practices across the iOS and Google Play ecosystems.

Improve Customer Experience.

Manage and optimize processes for onboarding, training, and ongoing client support to ensure a seamless customer experience.

Serve as a point of contact for all technical and strategic inquiries, providing effective solutions and collaborating with the Product team as needed.

Support Retention and Growth.

Collaborate with Account Managers to secure renewals and identify upsell opportunities, helping clients see the full potential of AppTweak’s solutions.

Participate in cross-functional initiatives with Product Marketing to craft use cases, product positioning, and materials for client engagement.

Provide Strategic Insights.

Analyze and interpret data to make recommendations that will directly impact clients’ app performance and business objectives.

Deliver tailored insights and recommendations on ASO, ASA, and mobile growth strategies, establishing AppTweak as a trusted advisor.

Feedback and Product Development.

Communicate client feedback to the Product team to drive ongoing improvements and feature development.

Act as a customer advocate in product discussions, ensuring our solutions evolve to meet client needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementSaaS ExperienceASO ExpertiseASA ExpertiseMobile MarketingData AnalysisRelationship Building

Required

Bachelor’s or Master’s degree in Business, Marketing, Communications, Sales, or a related fields.

2+ years of success in Customer Success or Account Management, ideally within the SaaS or mobile industry, with a proven track record of meeting and exceeding goals.

You have a talent for fostering strong, lasting client relationships, understanding customer needs, and proactively addressing them.

Commercially driven, resilient, and adaptable, you thrive in fast-paced environments and are dedicated to continuous learning and improvement.

Exceptional skills in communication, presentation, and writing, with the ability to build trust and ensure transparency with clients.

You’re enthusiastic about mobile app marketing and eager to deepen your knowledge in mobile app growth and innovation.

Benefits

Global Team Building: Join our annual company-wide event in Brussels, Belgium, and connect with colleagues from around the world (we speak 15+ languages!).

Diverse & Inclusive Culture: Work within a flat hierarchy where diversity and work-life balance are truly valued.

Exciting Industry Connections: Engage with leading mobile businesses across various verticals, expanding your professional network.

Flexible & People-First Environment: Enjoy a work culture that prioritizes your well-being, with opportunities for continuous learning and creative exploration.

Foodie Heaven: Share your passion for food with a team that loves discovering new recipes as much as you do!