Arist · 8 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $140K/yr

3+ years exp

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Responsibilities

Customer Leadership: As the primary partner for Arist's enterprise clients, you'll collaborate closely across all organizational levels. Your role is to understand their business objectives, challenges, existing learning infrastructure, and processes. Through analysis and experience, you'll provide prescriptive recommendations on leveraging Arist's solutions to drive optimal outcomes.

Internal Customer Champion: You'll be the voice of our enterprise customers within Arist. Fostering close cross-functional partnerships with Product, Engineering, and Sales teams, you'll ensure visibility into customer opportunities and use cases and advocate for their needs.

Learning Solution Expertise: Guide customers in creating effective learning experiences by applying instructional design best practices and adult learning principles. You'll help customers translate their traditional training content into engaging Arist lessons, measure learning impact, and iterate based on learner feedback and completion data to ensure successful program adoption.

Qualification

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Enterprise Customer SuccessCustomer ManagementStrategic ConsultingCross-Functional CollaborationSales EnablementRenewal OwnershipData StorytellingProject Management

Required

Minimum 3 years of experience as an Enterprise CSM, Project Manager, or Professional Services Consultant.

A solid understanding of Learning and Development (L&D) or Sales Enablement.

Proven ability to speak the language of our customers, comprehend the unique challenges faced by training teams, and provide tailored solutions that align with their organizational needs and objectives.

Proven track record of managing multi-layered customer relationships, delivering exceptional satisfaction, and fostering long-term partnerships with strategic accounts.

Ability to provide strategic guidance to customers, leveraging your expertise to help them achieve their learning and development goals by effectively utilizing our product capabilities.

Demonstrated experience in owning and driving renewal opportunities as part of a Customer Success Manager role, ensuring continued value delivery and revenue growth.

Exemplary skills in collaborating closely with Product and Sales teams, aligning customer needs with product development roadmaps and sales strategies, and fostering a cohesive customer-centric culture.