Assembly Software · 19 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $85K/yr

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Responsibilities

Ensure clients are getting full value from our product.

Bridge the gap between sales and support.

Be available at every stage of the customer’s journey.

Instill confidence and build trust with customers.

Absorb information and learn everything about the products to be an excellent resource to customers.

Understand the importance of churn, revenue, and advocacy in the organization.

Influence churn, revenue, and advocacy as a Customer Success Manager.

Use leadership, professionalism, integrity, and product knowledge to reduce churn, increase revenue, and promote advocacy.

Effectively build a sense of belonging among employees who differ from one another.

Be a strategic thinker and proactive problem solver.

Find ways to cohesively support employees and business drivers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceStrategic ThinkingProduct Knowledge