Bamboo Health · 9 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Health CareHealth Diagnostics

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Responsibilities

Manage key stakeholder relationships, optimize product adoption and engagement, and ensure retention across the customer portfolio.

Own the health and success of your customers to ensure contract renewal and expansion

Proactively engage your customers through regular check-ins and business reviews to demonstrate value and identify opportunities for growth and advocacy

Analyze trends in engagement and outcomes data to inform customer account plans, forecast retention and churn, and identify segment or market trends

Collaborate with Product, Engineering, and Strategy teams to synthesize customer feedback and drive product development

Partner with Sales to ensure renewal and expansion opportunities are planned and actioned efficiently

Contribute to the scalability of the Customer Success team through documentation and process optimization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementB2B SaaS experienceHealthcare knowledgeValue-based careRisk-based payment modelsProject managementTechnical stakeholder engagementFast-paced environment experience

Required

5 years+ experience as a Customer Success Manager at a B2B SaaS company

Deep healthcare knowledge, ideally in value-based care and risk-based payment models

Demonstrated success meeting the demands of complex accounts and building executive relationships

Strong project management and organizational skills

Ability to prioritize and manage multiple accounts simultaneously with outstanding attention to detail

Clear and effective communication skills

Ability to bridge technical, clinical, operational, and/or business stakeholders

High degree of critical thinking and analytical ability to interpret and translate data into customer value

Dependable and able to work independently

A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions.

Experience working in fast-paced, rapidly changing work environments.

A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.

The ability to travel periodically for work.