BD Diesel · 18 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
Maximize your interview chancesAutomotiveE-Commerce
No H1B
Hiring Manager
Andrew Blair, SHRM-SCP, CPHR
Insider Connection @BD Diesel
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Responsibilities
Develop and maintain long-term relationships with key customers in the industry.
Serve as the main point of contact for customer inquiries, issues, and escalations, ensuring timely and effective resolution.
Understand customer needs and provide tailored solutions to maximize the value of our products and services.
Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement.
Collaborate with sales, marketing, engineering, and product teams to ensure customer feedback is integrated into our product development and service delivery processes.
Proactively identify and address potential issues or concerns before they escalate.
Develop and implement strategies to improve customer retention and reduce churn.
Provide training and support to customers on product usage and best practices.
Process milestones for the clients and employees to work toward.
Promote value through customer experience.
Assist in creating employee training and educational materials to support the customer.
Monitor customer usage and engagement metrics to identify trends and areas for growth.
Advocate for the customer perspective within the company, ensuring their voices are heard and their needs are prioritized.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for clients; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Other duties as assigned by your manager.
This role will oversee the technical support and client care team across the organization at multiple locations.
Perform regular performance management and other reasonable manager duties as required.
Qualification
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Required
Bachelor’s degree in business, Marketing, or a related field required.
Proven experience as a Customer Success Manager or in a similar customer-facing role, in the automotive industry is required.
Strong understanding of automotive parts and the automotive industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Problem-solving skills with a proactive and solution-oriented approach.
Ability to manage multiple accounts and priorities simultaneously.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Proficiency in CRM software and other customer success tools.
Ability to work independently and as part of a team.
Legally authorized to work in either the US or Canada, wherever your base office is located.
Ability to travel to the US and Canada.
Benefits
Competitive wages
Health benefits
Company
BD Diesel
BD Diesel is an online store for selling vehicle parts.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Monster Transmission
2022-08-15Corporate Round
Company data provided by crunchbase
