BetterCloud · 21 hours ago

Customer Success Manager

Remote - US

Full-time

Remote

Entry, Mid Level

$100K/yr - $125K/yr

2+ years exp

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Responsibilities

Develop and manage key programs to drive adoption within Corporate Accounts

Gather and present product feedback and feature requests to appropriate teams within BetterCloud

Consult regularly with clients to fully understand their needs and actively solve their pain points

Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities

Monitor customer health to be ahead of problems and continually drive product adoption

Partner with internal teams specifically sales and renewals

Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience

Qualification

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Customer Success ManagementSaaS ExperienceCustomer Relationship ManagementPortfolio ManagementValue-Based EngagementNPS MeasurementConsultancy ExperienceSaaS-Based Technology AwarenessSalesforce Proficiency

Required

Experience working with Small to Midsize organizations

Manage a portfolio of 55-65 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations

Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes

Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings

Committed to customer satisfaction and happiness as measured by NPS

Expert at juggling competing demands and managing limited time

Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual

Hardworking, driven, self-motivated and solutions oriented

Passionate about technology and building a great company and a great product