Braid Health · 5 hours ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Build strong, collaborative relationships with customer stakeholders by deeply understanding their goals and challenges.

Proactively monitor account health to surface potential issues before they impact the customer experience.

Act as the go-to resource for customers and address concerns with timely, effective and practical resolutions.

Collaborate with internal teams, including product, engineering and technical support to address customer needs.

Identify opportunities to expand customer engagement and contribute to our customers' success as our own.

Qualification

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Required

5+ years of Account Management experience supporting medical software and or services.

5+ years of experience navigating the clinic environment (primary care, urgent care offices)

5+ years of experience as a strategic partner for healthcare accounts

Track record of superior customer service.

Ability to juggle multiple competing tasks and demands with the appropriate sense of urgency.

Confidence to work independently, take initiative, and complete tasks.

Demonstrated problem-solving skills by gathering information and using judgment that is consistent with the company’s standards, best practices and policies.

Excellent verbal and written communication skills.