BrainPOP · 2 days ago

Customer Success Manager

United States

Full-time

Hybrid

Mid Level

$60K/yr - $70K/yr

2+ years exp

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Responsibilities

Manage and be accountable for the success of partner schools from onboarding through renewal.

Successfully identify growth opportunities, initiating conversations regarding expansion and growth with current customers, and upselling partner resources in subscribed schools.

Develop deep knowledge of the BrainPOP product to provide world-class aid and service to educators.

Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process.

Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address.

Monitor and maintain high levels of customer satisfaction while managing partner expectations.

Develop innovative ways to leverage technology to communicate and support all of BrainPOP’s users.

Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.

Qualification

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EdTech software salesAccount managementBusiness-to-Business (B2B)Value-based opportunities identificationPartner advocacySoftware implementationsCRM (Salesforce)ForecastingReport creationProject managementK-12 District Experience