Bravado · 4 hours ago
Customer Success Manager
Minnesota, United States
Full-time
Remote
Entry, Mid Level
$90K/yr - $120K/yr
2+ years exp
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Responsibilities
Guide new customers through the onboarding process to ensure a smooth transition to the company’s product or service.
Assist in implementing the product to align with the customer's goals and workflows.
Act as the primary point of contact for assigned customers, building and maintaining strong relationships
Understand the customer’s business objectives, challenges, and success metrics.
Conduct regular check-ins to ensure alignment with customer goals and satisfaction.
Serve as the customer’s advocate within the company, providing feedback to internal teams to improve products or services.
Collaborate with sales, product, and support teams to address customer needs effectively.
Champion customer issues to ensure timely resolution of concerns or problems.
Develop and execute success plans that align with the customer’s desired outcomes.
Monitor customer progress and ensure they meet their goals and objectives.
Manage contract renewals and upsell opportunities by demonstrating the value of continued partnership.
Track key account metrics to identify at-risk customers and create strategies to re-engage them.
Deliver ongoing education to customers through webinars, tutorials, and knowledge base resources.
Qualification
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Required
Bachelor’s degree in business, marketing, communications, or a related field.
2–5 years of experience in customer success, account management, or a related role (e.g., sales, support, or product management).
Strong interpersonal and relationship-building skills to foster trust and collaboration.
Proven ability to manage and grow customer accounts, ensuring satisfaction and retention.
Excellent verbal and written communication skills to effectively interact with customers and internal teams.
Proficiency in delivering presentations, demos, and training sessions.
Customer-centric mindset with a strong commitment to delivering value and fostering long-term relationships.
Proactive and self-motivated, capable of anticipating customer needs and addressing them effectively.
Familiarity with the industry in which the company operates, including its challenges, trends, and opportunities.
Understanding of the customer journey and how to align strategies with customer success at different stages.
Empathy and patience to handle customer concerns and ensure a positive experience.
Preferred
Degrees in technical fields (e.g., computer science, engineering) are a plus if the role involves working with technical products or software.
Advanced degrees, like an MBA, may be preferred but are not mandatory.
Experience in a B2B or SaaS environment is highly desirable.
Certifications in project management (e.g., PMP) or technical skills (e.g., ITIL, Agile) may be beneficial, especially in tech-focused roles.
Customer Success Certifications (e.g., Certified Customer Success Manager, Customer Success Association certifications).
Company
Bravado
Bravado is a community platform for B2B sales professionals.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$37.97MKey Investors
Tiger Global ManagementRedpointFreestyle Capital
2022-05-19Series B· $26M
2019-07-24Series A· $8.5M
2018-04-19Series A· $2.92M
Leadership Team
Sahil Mansuri
CEO
Recent News
Variety - Digital
2022-10-15
Fenwick & West LLP
2022-06-21
vcnewsdaily.com
2022-05-20
Company data provided by crunchbase
