Cabletech · 9 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$150K/yr - $175K/yr
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Responsibilities
Develop trust with them and enable positive outcomes through honesty, clarity and integrity
Refine and execute world class product training for customers, including Train the Trainer materials
Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews and to anticipate our customers’ needs
Work with Customers to understand their control testing needs, identify their data sources, choose the best integration methods and communicate these to our implementation engineers
Own the end-to-end onboarding process for new customers and expansions. Establish and deliver high standards of execution and take action to resolve our customers’ blockers and minimize Time to Value
Work closely with our engineering teams to continuously improve the onboarding experience for our Customers
Triage and escalate issues across multiple customers and find effective solutions to overcome them
Qualification
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Required
Deep knowledge of how our products work and consistently distilling best practices to our customers
Background in delighting bank and fintech customers
Experience working across customer success, account management and solutions teams at risk or compliance startups
Obsessed with making data driven decisions and executing at a high level
Develop trust with customers and enable positive outcomes through honesty, clarity and integrity
Refine and execute world class product training for customers, including Train the Trainer materials
Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews
Work with Customers to understand their control testing needs, identify their data sources, choose the best integration methods and communicate these to our implementation engineers
Own the end-to-end onboarding process for new customers and expansions
Establish and deliver high standards of execution and take action to resolve our customers’ blockers and minimize Time to Value
Work closely with our engineering teams to continuously improve the onboarding experience for our Customers
Triage and escalate issues across multiple customers and find effective solutions to overcome them
Passionate about working at a company trying to reduce financial crime
Experience working closely with banks or fintechs in a Customer Success capacity
Worked closely with engineering teams, and understand how to rapidly translate customer feedback, requirements and ideas into new, testable features
Strong understanding of SaaS product deployments, complex data integrations and software systems
Familiarity with compliance tools and data sources a plus
Highly perceptive and resourceful
Trustworthy and can prioritize ruthlessly and juggle multiple projects at once
Exceptional organization and project management skills
Experience with, and enjoy, speaking with customers
Exceptional written and oral communication skills across all levels of the organization
Understand the key drivers of usage and how to analyze data
Comfortable using SQL, Looker or Tableau to query and visualize data
Experience working with a wide range of senior stakeholders and driving strategic QBRs
Benefits
Generous equity
25 days holiday + birthday + public holidays
Biannual pay reviews
$50 per month to spend on health and wellbeing
$1000 per year to spend on learning and development
$750 per year on a working from home set up
Generous parental leave
Company
Cabletech
Um dos ativos mais valiosos que uma empresa pode ter é uma marca reconhecida e com a constante preocupação em inovar, mantendo o padrão de qualidade com produtos de alto nível e desempenho.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
