38 applicants

Company

Original Job Post

Cardlytics · 2 days ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Mid Level

$80K/yr - $93K/yr

2+ years exp

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Responsibilities

Serve as a trusted partner to advertisers by learning their business, developing a deep understanding of their marketing objectives and researching vertical expertise to support strategy development

Develop and maintain strong relationships with clients serving as the primary point of contact and ensuring excellent client satisfaction

Ability to create compelling data-backed storytelling and recommendations, turning data into actionable insights that inform strategies in partnership with Partner Leads and cross functional teams

Effective collaboration and ability to lead multiple cross-functional projects with a high attention to detail to ensure customer success

Assist and support in the expansion of existing customer accounts by identifying upsell and cross-sell growth opportunities

Provide ongoing training and support to clients to maximize their performance and expand product adoption on the Cardlytics platform

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital AdvertisingProject ManagementProblem-SolvingInterpersonal SkillsInfluencingAttention to DetailWork EthicClient Relationship ManagementCRM SoftwareSalesforceDigital Media PlatformsAdvertising Success Metrics

Required

2-3 years of digital advertising experience

Excellent communication, interpersonal and influencing skills with the ability to effectively engage with clients at all levels of an organization

Strong problem-solving abilities and a proactive mindset

Ability to lead multiple cross-functional projects with a high attention to detail

Self-starter with a strong work ethic and able to work independently with purpose and urgency

A passion for managing and growing client relationships to help them achieve their goals

Preferred

Familiarity with CRM software, Salesforce and other relevant tools

Previous experience in a media or technology company

Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends

Benefits

Flexible paid time off plus company holidays

Medical, dental, and vision insurance

401(k) retirement plan with company match

Employee Stock Purchase Plan

Educational assistance

Lifestyle Spending Account

Complementary Calm app subscriptions

Company

Cardlytics

Glassdoor

3.6

Cardlytics uses purchase-based intelligence to make marketing more relevant and measurable.

Founded in 2008

Atlanta, Georgia, USA

201-500 employees

http://www.cardlytics.com

H1B Sponsorship

Cardlytics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (25)

2022 (46)

2021 (29)

2020 (31)