Cerby · 5 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Manage existing customer relationships to ensure customer loyalty and expand our business relationships.

Conduct regular business reviews and collaborate with customers to present strategic security strategies.

Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.

Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.

Own new customer onboarding process, ensuring quick value realization.

Handle customer requests, answer questions, and guide them through best practices.

Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualification

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Customer Success ManagementEnterprise Customer ExperienceWeb TechnologiesProcess AnalysisOptimizationAccess SecurityPersonal Organization