CertifID · 7 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Manage a book of business that will range in size to manage initial onboarding and ongoing success

Develop and maintain strong relationships with key stakeholders within your accounts

Partner with the sales team to manage a smooth transition from sales to implementation through expansion and renewal

Working closely with your customers, deliver employee training on CertifID’s technology & how it will be applied within their business

Create and execute success plans to maximize customer adoption through regular touchpoints

Drive customer engagement and usage of CertifID’s products by utilizing tailored strategies aligned to your customers goals

Conduct regular virtual and in-person check-ins, business reviews, and customer training sessions

Establish yourself as a trusted advisor by serving as a subject matter expert on CertifID's products, industry trends, and best practices

Identify and cultivate customer references, referrals, and case studies.

Proactively identify and address potential risks to customer satisfaction and retention, developing strategies to mitigate these risks

Act as the customer advocate and liaison between customers and CertifID’s Product Team to translate business requirements into enhancement

Qualification

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