Chariot · 6 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $90K/yr

1+ years exp

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Responsibilities

Onboard and train: Set up new clients and run onboarding sessions, ensuring every new client can quickly navigate and use Chariot to the fullest potential

Support: Respond to customer questions and resolve issues, in coordination with Engineering, Product, and Founders

Build relationships: Foster strong relationships with customers, understand their needs, Chariot experience, and opportunities for Chariot to deliver additional value to them

Develop training content: Record videos, write documentation, or use any other creative means to help users get the most possible value out of Chariot’s product

Upsell: Identify opportunities to sell additional features/ products to clients, in collaboration with the Sales team

Qualification

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Customer Success ManagementOnboardingRelationship BuildingCustomer Support ToolsProduct Analytics ToolsB2B Software ExperienceTechnical BackgroundMoving Industry Experience

Required

1-3+ years as a customer success manager, in a customer-facing role or experience working within the moving industry, or in a business/ operations role at a start up.

Someone who is eager to work at a startup where they can learn fast, take on responsibility, and have an impact on our processes, product, and culture.

Excellent communication and interpersonal skills to assist with customer requests and feedback.

Strong problem-solving abilities and attention to detail, ensuring customer needs are met.

Ability to manage multiple accounts and prioritize tasks effectively.

Familiarity with customer support and product analytics tools.