Cisco · 1 week ago
Customer Success Manager
Minneapolis, MN
Full-time
Onsite
Senior Level, Lead/Staff
$126K/yr - $164K/yr
8+ years exp
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Responsibilities
Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Driving software utilization and value realization, leading to customer renewals and business growth.
Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Advocating for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Build and implement Technical Adoption Plans in partnership with Customer Success Specialists (CSS) that align with customer goals to maximize their technology investments and promote the full use of our technologies.
Qualification
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Required
8 + years working in a customer facing role in an IT company or in an Enterprise IT organization
Understanding of fundamental networking concepts - skills and knowledge to set up, manage, fix, and troubleshoot small to medium-level networks.
Experience developing software adoption plans across technology portfolio
Experience driving software adoption with customer executives and technical leaders
Experience leading cross-functional teams in a matrix organization
Preferred
Financial, Renewal, and/or adoption forecasting experience
Experience as a technology advocate
Proven ability to offer expert guidance to customers, helping them achieve business and technical goals
Experience driving software utilization and value realization (Customer renewals)
Proficiency in proactively managing renewal risks, demonstrating insights to increase customer retention
Strong relationship-building skills
Experience collaborating with teams to drive value and business outcomes.
Advocacy skills
Experience building and implementing Technical Adoption Plans
Benefits
Dedicated paid time off to volunteer—80 hours each year
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (784)
2022 (1945)
2021 (2392)
2020 (1283)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chairman & CEO
Sarah Walker
CEO for UK & Ireland
Recent News
2024-12-25
2024-12-24
Company data provided by crunchbase
