Clearbrief · 2 days ago

Customer Success Manager

United States

Full-time

Hybrid

Mid Level

3+ years exp

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Responsibilities

Lead customer success initiatives, focusing on product adoption, user engagement, and retention

Act as the primary point of contact for your portfolio of customers, providing expert product knowledge and support

Develop and implement onboarding processes, training materials, and customer success strategies

Collaborate with cross-functional teams to optimize customer experience and product development

Manage customer relationships throughout their lifecycle, from onboarding to expansion

Analyze customer data and feedback to drive improvements and identify growth opportunities

Handle escalated support issues and communicate effectively between customers and technical teams

Attend team meetings and maintain awareness of product updates to evangelize with customers and deliver customer feedback to our development team; and

Act as the voice of the Clearbrief brand with a warm and friendly approach to helping even the most tech-phobic legal professionals feel comfortable using our platform

As the team grows, mentor and manage other customer success team members.

Qualification

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B2B customer successCRM systemsCustomer support toolsTechnical translationProcess optimizationCommunicationProblem-solvingAdaptabilityTime managementLegal backgroundExperience working with legal professionals