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Company

CleverTap · 4 days ago

Customer Success Manager

Greater Seattle Area

Full-time

Hybrid

Mid Level

4+ years exp

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AnalyticsMarketing Automation

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @CleverTap

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Responsibilities

Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)

Conduct in-person business reviews with the customer

Develop an intimate understanding of your customers businesses, conduct health checks

Develop a network of champions within each account through education, coaching, and strong influencing skills

Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews

Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

Be an expert on trends and best practices for digital marketing and analytics

Enlighten our customers with insights gleaned from their own data and industry trends

Ensure customers get maximum value from CleverTap by leveraging full platform functionality

Liaison between your customers and all the internal teams

Handle customer concerns with confidence, putting them at ease.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceDigital MarketingProject ManagementBusiness ReviewsMarketing CampaignsData InsightsNPS

Required

Graduation

B.E / B.Tech (Any stream) / B.Sc (IT)

Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience

Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

Preferred

Experience in SaaS

Post-Graduation

MBA Marketing, PGDM, Diploma courses in Digital Marketing

Company

CleverTap

Glassdoor

3.9

CleverTap is the all-in-one engagement platform that helps brands unlock limitless CLV by helping them create personalized experiences

Founded in 2013

San Francisco, California, USA

501-1000 employees

https://clevertap.com

H1B Sponsorship

CleverTap has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)

2020 (5)