Compliancy Group · 3 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $75K/yr

3+ years exp

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Tara Hass

Insider Connection @Compliancy Group

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Responsibilities

Build and sustain meaningful relationships with enterprise clients by understanding their business objectives, offering strategic guidance, and serving as their primary Compliancy Group liaison.

Support clients in achieving strong user adoption to ensure long-term engagement with our software and mitigate churn risks by consistently delivering value.

Identify growth opportunities within accounts, guide clients through expansion strategies, and collaborate internally to ensure timely and effective recommendations.

Serve as the client’s voice within our software, providing feedback to sales, product, and service teams to enhance the overall customer experience.

Track customer health metrics and KPIs to anticipate risks or opportunities, proactively address them, and provide monthly internal health reports.

Work cross-functionally with sales, professional services, marketing, support, and product teams to deliver a seamless customer experience.

Qualification

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Customer Success ManagementSaaS experienceAccount ManagementProject ManagementCustomer Success Best PracticesSalesforceHubspot