200+ applicants
Cornerstone OnDemand · 2 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$83K/yr - $133K/yr
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesE-LearningEmployment
Insider Connection @Cornerstone OnDemand
Responsibilities
Be a key part of a critical team focused on optimization, customer satisfaction, and retention
Be a trusted partner for post-go-live customers on process and product functionality
Understand customer business drivers and critical use cases and align them to product functionality
Recommend best practice use cases based on understanding of customer's business and success criteria
Partner with customers to understand their business goals and provide recommendations through Cornerstone
Navigate and mitigate post-go-live challenges blocking client from realizing value
Serve as an advocate for the customer cross-functionally
Deliver optimization workshops, coaching, and SWAT approach for client satisfaction issues
Empower customers to leverage best practices for increased adoption and utilization
Provide industry insights, guidance, and recommendations for customer strategic outcomes
Deliver Office Hours sessions and provide just-in-time enablement
Support customers in understanding available resources, training, and services for success
Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings
... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance
Minimum of three years of experience using the Cornerstone application with a demonstrated high level of skill
Highly detail-oriented and able to manage multiple projects simultaneously
Organized and methodical with excellent follow-up to meet customer expectations and deadlines
Excellent communication, presentation, consulting, and analytical skills
Passion for customer success
Enjoy working in a fast-paced, dynamic organization
Adaptability to changes in roles and responsibilities
Ability to travel up to 15-30%
Preferred
SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
MBA
Benefits
Bonus or commission
Generous benefits package
Company
Cornerstone OnDemand
Cornerstone OnDemand offers talent management software that helps organizations in recruiting, training, and managing their people.
1,001-5,000 employees
H1B Sponsorship
Cornerstone OnDemand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (30)
2022 (46)
2021 (51)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$344.7MKey Investors
Silver LakeMeritech Capital Partners
2021-08-05Acquired· by Clearlake Capital Group ($5.2B)
2017-11-08Post Ipo Equity· $300M
2011-03-23Post Ipo Equity· Undisclosed
Leadership Team
Perry Wallack
Co-founder & Evangelist
Mark Goldin
Chief Technology Officer
Recent News
2024-04-24
Chief Learning Officer
2024-04-24
Company data provided by crunchbase
