David Energy · 17 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $110K/yr

4+ years exp

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Responsibilities

Managing relationships and serving as your segment’s primary touchpoint

Hosting a seamless, successful and delightful end-to-end onboarding experience

Connecting customer’s pain points with the value offerings of our product

Resolving support questions or issues in a timely fashion

Identifying growth opportunities through cross-selling products and expanding coverage

Retaining existing customers and managing their renewal process

Understand customer pain points and experience to mitigate risk (churn) and grow revenue (expansion) within our book of business.

Share feedback, use cases, and testimonials proactively to inform our roadmap, product positioning, and develop partnership success stories.

Collaborate with key cross-functional stakeholders internally to ensure a high-quality experience—from onboarding to billing to feature requests.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementB2B SaaS ExperienceProcess ImprovementEnergy Industry KnowledgeHuman-Centric ExperienceIdentifying Growth Opportunities