Be an early applicantLess than 25 applicants

Company

Definitive Healthcare · 3 hours ago

Customer Success Manager

Framingham, MA

Full-time

Remote

Entry, Mid Level

2+ years exp

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AnalyticsArtificial Intelligence (AI)

H1B Sponsor Likely

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Responsibilities

Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs.

Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience.

Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers.

Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives.

Consistently document customer data that provides a holistic view of the customers health and potential opportunities.

Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product.

Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customers success measures are met.

Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementClient EngagementTechnical SupportHealthcare Industry KnowledgeProject ManagementCustomer Onboarding

Required

High school diploma or GED equivalent

2-3 years’ experience in a client facing role

Experience working in customer support for a technical product

Superior communication skills

Ability to learn new concepts quickly

Strong attention to detail

Energy, humor, compassion, and enthusiasm

Experience in a client facing role, driving engagement, and addressing customer inquiries

Adept at working within a team toward a shared goal

Experience in project management, effectively balancing competing needs and priorities

Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues

Demonstrated success in understanding customer’s unique industry and business

Preferred

Experience working with customers in the Healthcare industry

Benefits

Competitive benefits package including great healthcare benefits and a 401(k) match

Company

Definitive Healthcare

Glassdoor

3.6

Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.

Founded in 2011

Framingham, Massachusetts, USA

501-1,000 employees

http://www.definitivehc.com/

H1B Sponsorship

Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (13)

2021 (25)

2020 (9)