200+ applicants
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Eleos Health · 2 days ago
Customer Success Manager
United States
Full-time
Hybrid
Senior Level
$110K/yr - $130K/yr
5+ years exp
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Responsibilities
Serve as the trusted advisor and internal advocate for customers
Drive constant product adoption and user engagement
Own customer health by identifying risks and executing mitigation plans
Monitor customer contract renewals and identify upsell opportunities
Work cross-functionally with various teams to achieve customer goals
Collect feedback, develop content, and lead presentations to customers
Conduct quarterly business reviews to ensure customers achieve their goals
Qualification
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Required
5+ years of experience in a Customer Success role
Demonstrated success managing long-term partnerships in large organizations
Experience with SaaS products, ideally in global startup environment
Ability to articulate value, confidently handle objections, and resolve customer issues
Experience interacting and presenting at all levels of an organization
Excellent communication and presentation skills (in English), additional language is a plus
Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
A true Team player, energetic, motivated, and self-driven
Ability to travel (40%)
Preferred
2+ years Healthcare/Behavioral Health experience
Ability to train users equally effectively in person or remote
Benefits
Wide and generous health benefits
Significant equity
401(k) plans matched to 4%
Mental health days off
Company
Eleos Health
Eleos Health is a mental health startup focused on using voice analysis and NLP to improve treatment outcomes and workflow efficiency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68MKey Investors
Menlo VenturesaMoon Fundlool ventures
2023-11-08Series B· $40M
2022-04-05Series A· $20M
2021-09-13Seed· $6M
Leadership Team
Alon Joffe
Co-Founder & CEO
Alon Rabinovich
Co-Founder & CTO
Recent News
Behavioral Health Business
2024-05-04
Company data provided by crunchbase
