EventsAir · 10 hours ago

Customer Success Manager

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

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Responsibilities

Effectively co-ordinate, manage and document multiple new customer onboarding and training projects

Prepare the most appropriate training plan for each customer based on the customers’ needs using our Online Learning Management platform and through coaching sessions, coordinating the delivery of the training plan internally

Collaborate with external and internal stakeholders to coordinate delivery of services and integrations

Share & document your knowledge of the customer and their specific use of the software to the support team and other internal stakeholders via the CRM

Maintain consistent and regular check ins with your customers to:

Maximize product adoption and understanding of new features

Identify new users or change of staff & ensuring that they know where to find education or how to book training

Teach them how to access and work with the support team

Be a trusted advisor to the customer and build long lasting relationships

Facilitate calls with Account Management when you identify a sales opportunity

Report on risks, issues and dependencies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceProject ManagementTraining CoordinationCRM KnowledgeOnline Learning ManagementStakeholder CollaborationRelationship Building

Required

2-5 years' experience in a customer success position, ideally within SaaS or Technology Platforms

Be located in the USA on either PST, CST or MST time zones - other locations and time zones will not be considered

Be highly organized with exceptional communication skills

Be confident, professional, calm and have a positive attitude

Ability to problem solve, and prioritize in a fast-paced, rapidly changing environment

You demonstrate independent ability to solve problems

Ability to work autonomously

You affect the quality and timeline of a section of product or service

You execute foundational tasks independently and projects which you execute with more detailed direction. You can be accountable for delivering high quality projects timely and thoroughly

Have a driving a sense of urgency and manage expectations with the customer

Take initiative and own your projects and tasks to see them through