Flyer One Ventures · 2 days ago

Customer Success Manager

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

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B2BEnterprise Software

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Responsibilities

Develop a customer success playbook to enhance customer satisfaction and retention.

Work closely with serial entrepreneur founders to align customer success strategies with business objectives.

Manage and grow a portfolio of customer accounts, ensuring high NPS and low churn metrics.

Communicate customer requests and product issues effectively to engineers for resolution.

Utilize expertise in software Customer Success, IT professional services, and software sales engineering to drive customer success initiatives.

Qualification

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Customer SuccessIT Professional ServicesSoftware Sales EngineeringGeneral Ledger PrinciplesComputer NetworkingSecurity PrinciplesPortfolio ManagementNPS MetricsChurn MetricsProblem-SolvingCommunication

Required

5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager

Good understanding of general ledger principles in accounting

Understanding of computer networking and security principles

Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics

Ability to communicate customer requests and product issues to engineers