Foley · 3 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$21/hr - $26/hr

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Senior Management

Hiring Manager

Diane Holznagel

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Responsibilities

Dive into a comprehensive understanding of Foley's products and services, grasping their potential impact on our clients' businesses.

Assume ownership of a dedicated book of business.

Acquire insights into the functioning of other Foley teams and how their contributions impact our clients.

Take the lead in onboarding calls, product training, rollouts, and renewal discussions.

Elevate your role to that of a strategic advisor, providing invaluable support to clients.

Forge multi-level relationships with key decision-makers to enhance client retention and relationship stability.

Conduct regular business reviews, translating Foley's services into tangible ROI for clients.

Monitor and strategically advance the growth trajectory of each client account.

Identify opportunities for cross-selling and propose additional products and services to expand Foley's presence within existing accounts.

Develop strategic account plans as a blueprint for driving customer revenue.

Uphold the confidentiality of company and customer information in line with established policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Strategic account managementProgram managementSalesSalesforce CRMPresentation abilitiesClient retentionClient relationship buildingCross-functional collaboration