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Company

Forescout Technologies Inc. · 4 hours ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives

Collaborate with your customers to create, implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan

Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users

Coordinate activities with the assigned Adoption Engineer

Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion

Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities

Partner with sales teams to identify expansion opportunities and mitigate loss to competition

Proactively manage account escalations with the appropriate internal stakeholders

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementInformation Security SoftwareCustomer Lifecycle UnderstandingCustomer Relationship DevelopmentSales AcumenChange Management

Required

Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field

5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies

Strong technical aptitude, business and sales acumen, customer service, and change management skills

Demonstrate technical knowledge specific to information security software; presales experience is a plus

Understanding of customer success and all aspects of the customer lifecycle

Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome

Strong verbal and written communication, prioritization, and time management skills

Outstanding negotiation skills with the ability to make trade-off decisions and counter objections

Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding

Proven long-term customer relationship development skills; passionate about customer success

Benefits

401K match

Generous PTO policy

80% of employee and dependents’ benefits premiums, in the U.S. only

Company

Forescout Technologies Inc.

Glassdoor

3.7

Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects and helps ensure the compliance of all managed and unmanaged connected cyber assets – IT, IoT, IoMT and OT.

Founded in 2000

San Jose, California, USA

1,001-5,000 employees