Go1 · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $87K/yr

3+ years exp

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Responsibilities

Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts.

Execute successful implementations and deployment of the Go1 content solution across our accounts in partnership with our Onboarding, Content, and Customer Experience teams

Develop deep, multi-threaded relationships with decision-makers at your customer's organization

Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth

Collaborate with product, design, and engineering teams to provide informed recommendations for Go1s product roadmap that enhance the customer experience

Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1

Contribute to the strategy of the team - you will be expected to create a strategy around new processes/ideas

Can confidently and persuasively tell a compelling story and own the room

Strong analytical skills and the ability to develop and run long-term account plans

Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture

Maintaining a very clear view of current quarter and future quarter opportunities and forecast

Qualification

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Customer Success ManagementRelationship ManagementData AnalysisSaaS ExperienceL&D ExperienceStrategic PlanningCross-functional Collaboration

Required

At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)

Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.

You love diving into customer data and uncovering trends and insights that lead to further engagement with the Go1 product.

Reliable and considerate teammate who values diverse perspectives while confidently advocating for your convictions.

Leverage your experience in client success planning, utilizing discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.