GoAnimate ยท 4 hours ago
Customer Success Manager
Chicago, IL
Full-time
Remote
Mid, Senior Level
$90K/yr - $120K/yr
5+ years exp
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Responsibilities
Serve as the voice of the customer in internal meetings, and represent their needs accurately and effectively.
Guide and coach customers and Account Executives on implementation & utilization.
Host virtual meetings with customers to discover and understand their needs and help them develop a Vyond onboarding process.
Coach customers to be product experts and train their teams on Vyond Studio so they become increasingly self-sufficient.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Identify common customer challenges and actively suggest better solutions.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing, and create new, onboarding assets.
Develop brand ambassadors, obtain customer references, and participate in, and help develop, case studies and webinars in which customers directly participate.
Represent Vyond at industry conferences to connect with current customers & build relationships with prospective customers.
Qualification
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Required
5-7 years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Excellent communication skills, both verbal & written.
Experience building relationships across enterprise organizations, from C-suite to associate level.
Company
GoAnimate
GoAnimate is a software company located in San Mateo.
11-50 employees
H1B Sponsorship
GoAnimate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase
