200+ applicants

Company

Original Job Post

Gravyty · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AlumniCareer Planning

Growth Opportunities

Hiring Manager

Alisha Kong

Insider Connection @Gravyty

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop and maintain strong, long-term relationships with clients.

Serve as the main point of contact, providing timely and effective support and guidance.

Act as the voice of the customer within Gravyty, providing feedback to product and development teams to enhance the customer experience.

Identify and address any issues or concerns, working proactively to prevent potential problems.

Develop customized success plans tailored to each client’s unique goals and objectives.

Monitor client progress and engagement, providing insights and recommendations for improvement.

Cheer on customers and help them believe in their ability to execute customer-focused solutions proposed.

Execute at a high level to achieve individual and team goals around activation, account success, and product adoption.

Be the client’s internal advocate, surfacing and championing user requests.

Drive customer renewals by demonstrating the value and impact of Gravyty’s solutions.

Identify opportunities for upselling additional products or services to meet client needs.

Work regularly with cross-functional internal teams to surface customer feedback and improve the entire customer experience.

Track and report on key performance metrics, including customer satisfaction, retention rates, and engagement levels.

Present regular updates to internal stakeholders on customer success initiatives and outcomes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

FundraisingSalesCustomer successAccount managementKPIsNonprofit CRMsOnline fundraising toolsCustomer success softwareCRM toolsSalesforceGainsightProblem-solving communicationInterpersonal skillsProactive approach

Required

2-5 years of experience working for a nonprofit organization in fundraising or development; this is essential for understanding our customers

2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar

Proven track record of hitting and exceeding individual KPIs

Experience working with nonprofit CRMs and online fundraising tools

Excellent written and verbal communication skills

Excellent communication and interpersonal skills

Strong problem-solving abilities and a proactive approach to addressing challenges

Ability to work independently and manage multiple priorities in a remote work environment

Familiarity with customer success software and CRM tools (e.g., Salesforce, Gainsight)

Benefits

Remote Work

Competitive medical, dental, vision benefits package

401k: Gravyty offers up to a 4% match of your contributions.

Vacation and Holiday: Take up to 15 days of paid vacation time per year. You also take off all federally recognized holidays, your birthday and a Winter break between Christmas and New Years.