Great Question · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$85K/yr - $110K/yr

5+ years exp

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Responsibilities

Engage with new Great Question users and customers to uncover the problems they’re looking to solve and help them derive immediate value from our software

Manage a portfolio of mid-market and/or enterprise customer accounts through the full customer lifecycle: onboarding, recurring check-ins and achieving expansion revenue targets

Collaborate with Sales, Product, and Marketing teams to proactively identify opportunities for expansion, education, and engagement

Identify product improvements that serve our customers’ needs and meet industry trends

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS experienceCustomer relationship managementRevenue-generating experienceTechnical simplificationAccount managementStartup experienceHigh convictionCoachabilityUX research experience

Required

5+ years in a customer-facing role at a SaaS company (e.g. customer success, customer support, business development, sales, account management)

3+ years of experience managing customer relationships

3+ years of experience in a revenue-generating role (e.g. sales, business development, customer success, account management)

The ability to simplify technical subjects into digestible, value-driven actions

Experience maintaining valuable and outcome-based relationships with a diverse customer account portfolio

Inquisitive. You love asking the right questions to uncover insights and findings that can influence business decisions.

Customer-centric. You care that our newest customers and users have a positive experience working with us—right away.

High conviction. When you're in, you're all in. You take pride in your work and are passionate about delivering your best

Coachable. You have a can-do attitude and are known to excel under pressure

Experience at an early stage startup or influencing the growth of a team—including proven experience building internal and external playbooks and processes

Proven ability to effectively work remotely and excel in a remote work setting

You consistently demonstrate excellence in your work, being dependable, hard-working, focused, determined, and accountable