Greater Talent Group · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Manage a book of business that will range in size to manage initial onboarding and ongoing success
Develop and maintain strong relationships with key stakeholders within your accounts
Partner with the sales team to manage a smooth transition from sales to implementation through expansion and renewal
Working closely with your customers, deliver employee training on the company technology & how it will be applied within their business
Create and execute success plans to maximize customer adoption through regular touchpoints
Drive customer engagement and usage of products by utilizing tailored strategies aligned to your customers goals
Conduct regular virtual and in-person check-ins, business reviews, and customer training sessions
Establish yourself as a trusted advisor by serving as a subject matter expert on products, industry trends, and best practices
Identify and cultivate customer references, referrals, and case studies.
Proactively identify and address potential risks to customer satisfaction and retention, developing strategies to mitigate these risks
Act as the customer advocate and liaison between customers and Product Team to translate business requirements into enhancement
Qualification
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Required
5+ years of experience in customer success or relationship management
Familiarity with customer success platforms and tools (e.g., Salesforce, Gainsight, etc.)
Self-starter attitude with a proactive approach to problem-solving and decision-making
A growth mindset, willingness to take risks, and champion new initiatives
Strong social and interpersonal skills
Excellent organizational skills with the ability to manage time and resources effectively
Exceptional communication skills, both verbal and written
Passion for technology and innovation, with a desire to make a meaningful impact on customer success
Strong problem-solving skills, quick thinking
Company
Greater Talent Group
🌟 Welcome to Greater Talent Group - Your Catalyst for Empowered Business Growth! 🌟 At Greater Talent Group, we transcend conventional boundaries, pioneering a new era of Talent Acquisition and Fractional HR Excellence.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Natasha Kovacs
Founder & CEO
Company data provided by crunchbase
