66 applicants
Haus ยท 3 days ago
Customer Success Manager
Mountain View, CA
Full-time
Onsite
Mid Level
$110K/yr - $160K/yr
4+ years exp
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Insider Connection @Haus
Responsibilities
Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform.
Advise customers on best practices to maximize value and ROI from the platform, empowering them to connect their business questions with Haus product offerings.
Serve as a trusted partner to customers on interpretation of test results and action plans, simplifying complex concepts into easy-to-understand recommendations.
Establish CS processes, playbooks, and workflows that balance quality of service with a focus on scale & automation.
Partner closely with product, science, & engineering teams to translate customer requests into scalable product features.
Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals.
Qualification
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Required
4+ years of experience in growth marketing or marketing science. A fluent understanding of paid media buying and/or analytics will make you an especially valuable resource for our customers.
Some experience in a customer facing role, and an ability to interact and collaborate with key stakeholders within customer organizations.
Passionate about operational excellence and establishing processes and playbooks to scale CS at Haus as we enter our next phase of growth.
Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once.
Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy.
Strong written communication and experience presenting to customers and executives.
Benefits
Top of the line health, dental, and vision insurance
401k plan
Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)
Company
Haus
Maximize growth and allocate your budget efficiently by leveraging the Haus marketing science and experimentation platform for measuring incrementality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Zach Epstein
Founder & CEO
Bianca DiBlasio
Executive Assistant to Chief Executive Officer
Recent News
Octave
2023-11-09
2023-08-29
2023-08-11
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