Haus · 2 days ago

Customer Success Manager

Mountain View, CA

Full-time

Remote

Mid Level

$130K/yr - $190K/yr

4+ years exp

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Comp. & Benefits

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Responsibilities

Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform.

Advise customers on best practices in order to maximize value and ROI from the platform. Empower our customers to connect their business questions with Haus product offerings.

Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations.

Establish CS processes, playbooks, and workflows that balance quality of service with our focus on scale & automation.

Partner closely with our product, science, & engineering teams to translate customer requests into scalable product features.

Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

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