Insight Health ยท 17 hours ago
Customer Success Manager
Austin, TX
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Health Care
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Responsibilities
AI Adoption Strategy: Design and implement success strategies that drive the adoption of our products, helping practices transition smoothly to AI-enhanced workflows while reducing implementation friction and maximizing ROI.
Healthcare Process Optimization: Build scalable processes for clinic onboarding, training, and ongoing success management that align with healthcare workflows and compliance requirements.
Clinical Impact Metrics: Establish and track key success metrics focusing on clinical efficiency, patient satisfaction, and practice ROI. Create dashboards that demonstrate the tangible impact of our AI solutions.
Clinical Partnership Development: Partner with our medical team, including our co-CMOs, to ensure our success strategies align with clinical best practices and healthcare delivery goals.
Customer Journey Enhancement: Map and optimize the journey from traditional practice to AI-enabled care delivery, identifying opportunities to streamline adoption and maximize value.
Voice of Healthcare Program: Develop and manage a structured program to gather, analyze, and action feedback from clinicians and staff to inform product development and service delivery.
Success Team Development: Collaborate with the CS team to create the foundation for scaling our customer success organization, including developing healthcare-specific playbooks and best practices.
Qualification
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Required
5+ years in customer success roles, with at least 2 years managing strategic accounts or leading CS teams
Proven ability to develop and execute success strategies that drive measurable business outcomes
Track record of building and optimizing scalable CS processes and playbooks
Notable experience using data to demonstrate customer value and ROI
Experience steering cross-functional initiatives and influencing stakeholders at all levels
Experience guiding organizations through technological transformation
Ability to understand and communicate the value of AI technologies in healthcare settings
Exceptional ability to engage with both technical and clinical stakeholders
Preferred
Experience working with healthcare organizations or healthcare technology products
Familiarity with AI/ML platforms and their implementation in enterprise settings
Experience with CS platforms (Segment, Vitally) and data visualization tools
Understanding of clinical workflows and healthcare operations
Experience supporting PLG motions in B2B software
Benefits
Comprehensive health benefits
401(k) plan
Company
Insight Health
Insight Health applies AI and machine learning in healthcare, offering an AI virtual assistant for specialist physicians in high demand
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Saran Siva
Co-Founder & CTO
Recent News
Business Journal Daily | The Youngstown Publishing Company
2024-11-06
Company data provided by crunchbase
