Intentwise · 9 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

AdvertisingAnalytics

Insider Connection @Intentwise

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serve as the primary point of contact for all client communications.

Provide Tier 1 support to address client queries and concerns.

Facilitate onboarding and conduct Quarterly Business Reviews to build and maintain strong, long-term relationships with brands and agencies.

Help clients unlock the full potential of Intentwise tools to achieve their business goals.

Work closely with Sales, Product, and Engineering teams to resolve client issues and ensure smooth operations.

Educate clients about our product roadmap and upcoming features that can enhance their strategies.

Lead onboarding sessions for new and existing clients, ensuring they can effectively leverage the full suite of Intentwise tools.

Stay updated on advancements in the Amazon and marketplace domains, including new APIs, ad updates, and other relevant trends.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Amazon advertisingWalmart advertisingClient relationship managementIntentwise software