InterSources Inc · 15 hours ago

Customer Success Manager

San Jose, CA

Full-time

Remote

Mid Level

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Artificial Intelligence (AI)Cyber Security

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Responsibilities

Build and maintain a relationship with each client in your roster via scheduled check-ins, as required by account health indicators, or incoming contacts who need real time assistance

Navigate and adapt resources and knowledge base to provide customers with appropriate digital content to assist with their inquiry or issue

Create success plans for your clients to help them achieve their business objectives

Perform outbound follow up to clients regarding digitally delivered content

Use judgement to identify opportunities to pull in a SME (Subject Matter Expert) to help drive adoption

Maintain current functional and technical knowledge of the platform and future products

Qualification

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Customer Success ManagementRelationship ManagementB2B Sales ExperienceSelf-Directed Tasks

Required

Experience in a client-facing role that includes relationship management, customer success, sales, or customer service at the B2B level or in an IT setting

Drive to create exceptional customer experiences

Ability to switch between self-directed tasks and scheduled work

Ability to understand advanced technology and motivation to continuously learn

Big picture thinking and experience in a role with personal accountability

Excellent written and verbal communication skills