Kaleris · 2 days ago

Customer Success Manager

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Asset ManagementSoftware

Insider Connection @Kaleris

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Engage with assigned customers

Develop an in-depth understanding of the customer's software environment

Implement and document action plans to address open issues and resolve timely

Set up ongoing contact with customers including QBR's

Schedule conference calls

Update customer contact list

Drive initiatives within the Support group to capitalize on industry best practices

Liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)

Carry a sales quota associated with delivering added value through extended use of the applications

Carry an incremental CSAT / NPS target associated with designated accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementProject ManagementOperational LogisticsSoftware Vendor ExperienceProblem-SolvingAnalyticalInterpersonalResourcefulTransportation ManagementWarehouse ManagementAutomationRFID TechnologyNetworking TechnologiesCloud-Based Enterprise SolutionsFluency in multiple languages

Required

Bachelor's degree in business or a related field preferred

3 years of Account Management and related experience

Proven ability to solve problems creatively

Experience seeing projects through the full life cycle

Excellent analytical skills

Strong interpersonal skills and extremely resourceful

Proven ability to complete projects according to outlined scope, budget, and timeline

Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential