Kodif · 3 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Take over as the primary point of contact post-implementation, focusing on customer success and value delivery.

Conduct regular check-ins and Quarterly Business Reviews (QBRs) to align the platform with the customer’s evolving needs and strategies.

Analyze platform usage and engagement data, providing proactive recommendations to improve adoption and outcomes.

Build strong, empathetic relationships with customers, becoming a trusted advisor.

Advocate for customer needs internally, collaborating with product and support teams to resolve issues and improve their experience.

Drive account renewals and identify upsell opportunities by demonstrating the platform’s continued value.

Qualification

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Customer SuccessAccount ManagementSaaS ExperienceCustomer ExperienceProject ManagementAI-driven SolutionsResults-driven Mindset