LanguageWire · 3 days ago

Customer Success Manager

Atlanta, GA

Full-time

Onsite

Mid Level

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Translation Service

Insider Connection @LanguageWire

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Leading and sustaining account growth and profitability within the allocated account area

Building and managing account relationships, including communication in customer life-cycle stages

Setting, presenting, and executing account growth strategies

Orchestrating work with colleagues while maintaining the overall lead role on the portfolio

Maximizing product usage through product adoption activities and promotions

Ensuring delivery flow within the allocated account area

Ensuring customers' quality expectations are met within the allocated account area

Being the voice of the customer

Driving initiatives to improve customer satisfaction within the allocated account area

Embracing the Customer Success mindset to become a trusted advisor

Ensuring workflow optimization and automation within the allocated account area

Establishing and maintaining strong collaboration with the business development team

Qualification

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LSP Industry ExperienceAccount ManagementRelationship ManagementMonitoringSolution DevelopmentWorkflow AutomationEnglish Language ProficiencyProblem-SolvingCommunicationTeamworkTechnology InterestCustomer CooperationProactive Work ApproachStructured Work ApproachEager to LearnProblem SolvingAttention to DetailOrganizational SkillsPositive AttitudeAdaptability

Required

Previous LSP industry or translation experience is preferred

Experience in planning and execution of account management activities to deliver on targets, especially within large accounts

Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts

Experience in monitoring and reporting health performance indicators in a structured way

The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements on efficiency and automation of workflows

High-level English language skills (spoken and written)

A Bachelor/Master's degree within a relevant area

The ability to work proactively and independently, but also as a part of a team