Mercor · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Machine Learning
Hiring Manager
Soumi De
Insider Connection @Mercor
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Responsibilities
Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
Onboard and train new employees to ensure that they adhere to standard operating procedures
Develop and implement department-wide quality control measures
Recommend new procedures for increasing the efficiency of day-to-day operations
Maintain communication with operations manager, wider operation team, and experts to ensure adherence to protocols across key touch points
Assist the operations manager in developing, planning, and coordinating operational activities
Qualification
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Required
Two or more years of experience in an operational or similar role
Proficiency with Microsoft Excel and other productivity applications and platforms
B.Tech. or B.E. (Computer Science or related fields)
Strong written and verbal communication in English
Strong critical thinking, problem solving, and logical reasoning skills
Ability to adapt to a fast paced environment
Preferred
Preferred candidates would have experience working in a top Operational Role at a startup environment
Company
Mercor
Mercor is an AI-based hiring platform designed to improves the recruitment process for both job seekers and companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.6MKey Investors
BenchmarkGeneral Catalyst
2024-09-18Series A· $30M
2023-09-01Seed· $3.6M
Leadership Team
Adarsh Hiremath
Co-founder and CTO
Recent News
Analytics Insight
2024-12-06
Company data provided by crunchbase
