Customer Success Manager @ myGwork - LGBTQ+ Business Community | Jobright.ai
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myGwork - LGBTQ+ Business Community · 3 days ago

Customer Success Manager

positionNew York, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$107K/yr - $115K/yr
date3+ years exp

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Insider Connection @myGwork - LGBTQ+ Business Community

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Responsibilities

Develop a strategic plan for retention and growth within a dedicated book of business.
Meet and exceed monthly and quarterly KPIs with urgency.
Develop product expertise and competitive landscape understanding.
Work through the customer lifecycle from onboarding to expansion.
Engage with customers to nurture relationships, identify upsell opportunities, and drive advocacy.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Financial services knowledgeClient-facing experienceBook of business managementStakeholder managementSalesforce experienceMicrosoft Office proficiencyProblem-solvingHard-working communicationCustomer-orientedCollaborativeOrganizedSelf-motivatedGoal-orientedAccount ManagementBusiness ExpansionClient EngagementInterpersonal Skills

Required

Degree or equivalent experience
3+ years of previous client facing experience
Knowledge and experience within financial services
Proven track record of managing a book of business
Ability to collaborate with operational and commercial teams internally
Excellent listening, presentation and communication skills
Ability to navigate complex customer and stakeholder environments
Well organized and self-motivated
Customer first mindset and a love for engaging with people
Prior experience with Salesforce or CRM
Excellent verbal and written communication skills
Ability to prioritize workload
Proficiency with Microsoft Office
Tenacious, goal orientated and a strategic thinker

Preferred

Experience in managing complex accounts and territories
A proven record of fostering customer loyalty and identifying business expansion opportunities
Strong commercial acumen and understanding of the business landscape
Ability to engage with key decision-makers and influence client decisions

Company

myGwork - LGBTQ+ Business Community

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myGwork is the largest global platform for the LGBTQ+ business community.
dateFounded in 2014
location
London, England, GBR
people-size11-50 employees
web-link
https://www.mygwork.com/en/

Funding

Current Stage
Early Stage
Total Funding
$4.77M
Key Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M

Leadership Team

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Adrien Gaubert
Co-Founder & CMO
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Recent News

PR Newswire
WorkPride 2024 to celebrate myGwork's 10th anniversary with free allyship course for first 500 sign-ups
2024-05-19
Forbes
Five Strategies For Engaging And Retaining Diverse Gen-Z Talent
2024-04-10
London-based myGwork secures €1.5 million to further improve user experience on its LGBTQ+ talent platform
2024-02-21
Company data provided by crunchbase
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