200+ applicants

Company

Original Job Post

Nerdio · 2 days ago

Customer Success Manager

United States

Contract

Remote

Mid Level

$120K/yr - $140K/yr

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Cloud ComputingInformation Services

Growth Opportunities

Insider Connection @Nerdio

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage a book of accounts with a focus on achieving a retention rate of 90% or higher and identifying revenue expansion opportunities.

Consult with customers throughout their lifecycle to understand their business goals and ensure ongoing value from Nerdio's products and services.

Establish and nurture relationships with executive sponsors and decision makers within customer organizations.

Collaborate with Sales and Customer Success leadership to mitigate churn risk and drive customer success.

Track customer interactions and engagements within the CRM tool.

Evangelize new product features and provide customer feedback to relevant teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

XaaS backgroundCustomer successAccount managementCloud computingIT servicesCRM softwareProblem-solvingConflict resolutionRelationship managementCommunicationForecastingArticulationManaged Service ProvidersEnterprise IT ProfessionalsMicrosoft AzureCloud ServicesIT Project ManagementCustomer Success MetricsData AnalysisAnalytical Thinking

Required

Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering.

Proficiency in contract negotiation and conflict resolution.

Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment.

Ability to recognize and maximize expansion opportunities.

Accurate forecasting skills and a good understanding of the customer base.

Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain).

Articulate value proposition with a technical theme.

A minimum of 3 to 5 years of experience in a customer success or account management role, preferably within the technology industry.

Strong understanding of cloud computing, IT services, or related fields.

Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction.

Experience in managing customer accounts, handling escalations, and resolving issues.

Proficient in using customer relationship management (CRM) software and other relevant tools.